Refund policy

Refunds, Returns, and Exchanges Open, edition prints and original artwork, returns are accepted up to 14 days after delivery if the item is unused and in its original condition. The customer is responsible for return shipping costs. We do not charge a restocking fee. 
Due to the limited nature of original artwork, there are no cash refunds for these items, the only option available is a store credit for another piece of artwork, with the customer responsible for return shipping costs. If the item is damaged due to shipping, a full refund will be issued via the original method of payment and collection of the damaged artwork will be arranged. Damage MUST be reported within 4 working days of delivery with a proof photo.

Final Sale Items Custom paintings, including commissions, cannot be returned.There is no right of withdrawal for artwork made to customer specifications.If the item is damaged through shipping, a full refund will be issued via the original method of payment and collection of the damaged artwork will be arranged. Damage MUST be reported within 4 working days of delivery with a proof photo.

Painting Events If you miss a painting event, we are unable to offer refunds. However, please reach out to us directly, and we will do our best to find a solution that works for you.

If you have any further questions, please don't hesitate to contact us at artbyannalena@gmail.com.